Gianluca Fiore

Rydlòwka 31/46, 30-363 Kraków, Poland · +48792401643 Mail me

Mixologist of Code, Words and Drinks.

Experience

Senior Online Product Specialist and Workflow Lead

Accenture Services

  • Supporting customers via chat, email and phone channels. Troubleshooting their issues and providing marketing and practical solutions
  • Optimizing clients' AdWords campaigns to achieve best results for the client
  • Technical support for Google My Business and AdWords customers
  • Google Multiproduct support and troubleshooting: Analytics, Merchant Center, Google+, YouTube, Google My Business
  • Interviewing potential candidates for the role
  • Preparing and presenting results for the client
  • Handling the workflow for the whole team and making sure team targets were met
  • Managing productivity of the team by making sure each agent would meet the productivity target
  • Monitoring and reporting activity of the team to managers
  • Doing weekly reports
  • Team management

November 2017 - Present

Senior Online Product Specialist and Workflow Lead

Arvato CRM Solutions

  • Supporting customers via chat, email and phone channels. Troubleshooting their issues and providing marketing and practical solutions
  • Optimizing clients' AdWords campaigns to achieve best results for the client
  • Technical support for Google My Business and AdWords customers
  • Resolving billing and payment queries
  • Developing interpersonal skills, technical or sales consulting skills
  • Tackling tough problems and determining customers’ needs
  • Google Multiproduct support and troubleshooting: Analytics, Merchant Center, Google+, YouTube, Google My Business
  • Handling the workflow for the whole team and making sure team targets were met
  • Managing productivity of the team by making sure each agent would meet the productivity target
  • Monitoring and reporting activity of the team to managers
  • Interviewing potential candidates for the role
  • Preparing and presenting results for the client
  • Doing weekly reports
  • Team management

August 2016 - October 2017

Content Writer

Agencja Whites

Writing SEO-optimized content, technical and non-technical. Researching best keywords for better search engines' ranking for each article and customer

November 2016 - February 2017

Partnership Manager for Italian market

Sporticos

Contacting possible partners, selling the product and keeping their interest high in the partnership. Handling all the aspects of Social presence of employee as a Social Media Manager for the Italian market

March 2016 - May 2016

Python developer

Openfaux

Developed the cryptographic backend for the browser add-on Openfaux with Python language

2013 - 2014

Freelance Translator

Duckduckgo

Main Italian translator for the DuckDuckGo's interface from english to italian

2011

Computer Technician

Tufano Electronics

Understanding customer needs and providing solutions to reported issues, selling and repairing computer hardware, set up software, upgrading computer components and software when necessary

2005 - 2008

Software Developer

Worked on multiple private projects, involving the use of Python and Go languages

2002 - 2014

Education

European Bartender School

Bartending

1 month course of professional bartending and mixology

April 2014

Istituto Tecnico Industriale Statale of Naples, Italy

Computer Science

Learnt C programming language, OOP concepts using the Python programming language

Studied Windows Operating System and history of the Unix-based Operating Systems as Linux, MacOs and Bsd

Obtained a deep understanding of the TCP/IP and server/client protocols (SSH, FTP, HTTP(S), SMTP, POP3, IMAP, Telnet)

1995 - 1999

Skills

Programming Languages
  • HTML(5)
  • CSS(3)
  • Javascript
  • Bootstrap
  • Wordpress
  • Python
  • Go
  • SQL and noSQL databases
  • Lisp
  • Lua
Tools
  • Windows
  • Linux
  • ViM
  • Emacs
  • Git
Others
  • SEO and online advertising (Adwords)

Languages

  • Italian (native)
  • English (fluent)
  • Spanish (intermediate)
  • Portuguese (basic)
  • Polish (basic)

Interests

Apart from computer-related stuff, I enjoy reading, primarily fantasy and historical books, inventing new recipes, mixing drinks and being interested in anything that's art.

I do love to keep myself updated on what's going on in the software and technology world. I can live very frugally but can't live without music and a trip to the beach in summer. In my spare time I like to relax trying new cafés in town or blogging about my experiences.