Cv

Published on 26 Aug 2019 10:14AM

Experience

Customer Support Specialist at Revolut

January 2019 - Present

  • Supporting customers via chat channel. Troubleshooting their issues and providing advise and practical solutions

Senior Online Product Specialist, Workflow Lead and Assistant Team Leader at Accenture Services

November 2017 - September 2018

  • Supporting customers via chat, email and phone channels. Troubleshooting their issues and providing marketing and practical solutions
  • Optimizing clients’ AdWords campaigns to achieve best results for the client
  • Technical support for Google My Business and AdWords customers
  • Google Multiproduct support and troubleshooting: Analytics, Merchant Center, Google+, YouTube, Google My Business
  • Interviewing potential candidates for the role
  • Preparing and presenting results for the client
  • Handling the workflow for the whole team and making sure team targets were met
  • Managing productivity of the team by making sure each agent would meet the productivity target
  • Monitoring and reporting activity of the team to managers
  • Doing weekly reports
  • Team management

Senior Online Product Specialist and Workflow Lead at Arvato CRM Solutions

August 2016 - October 2017

  • Supporting customers via chat, email and phone channels. Troubleshooting their issues and providing marketing and practical solutions
  • Optimizing clients’ AdWords campaigns to achieve best results for the client
  • Technical support for Google My Business and AdWords customers
  • Resolving billing and payment queries
  • Developing interpersonal skills, technical or sales consulting skills
  • Tackling tough problems and determining customers’ needs
  • Google Multiproduct support and troubleshooting: Analytics, Merchant Center, Google+, YouTube, Google My Business
  • Handling the workflow for the whole team and making sure team targets were met
  • Managing productivity of the team by making sure each agent would meet the productivity target
  • Monitoring and reporting activity of the team to managers
  • Interviewing potential candidates for the role
  • Preparing and presenting results for the client
  • Doing weekly reports
  • Team management
  • Reporting bugs and assisting with installation of hardware (Chromebooks and Windows) and software (ChromeOs, Windows and setting up accounts)

Content Writer for Agencja Whites

November 2016 - February 2017

  • Writing SEO-optimized content, technical and non-technical. Researching best keywords for better search engines’ ranking for each article and customer

Partnership Manager for the Italian Market at Sporticos

March 2016 - May 2016

  • Contacting possible partners, selling the product and keeping their interest high in the partnership.
  • Handling all the aspects of Social presence of employee as a Social Media Manager for the Italian market

Python Developer at Openfaux

2013-2014

  • Developing the cryptographic backend for the browser add-on Openfaux with Python language

Freelance Translator for Duckduckgo

2011

  • Main Italian translator for the DuckDuckGo’s interface from english to italian

Computer Technician at Tufano Electronics

2005-2008

  • Understanding customer needs and providing solutions to reported issues, selling and repairing computer hardware, set up software, upgrading computer components and software when necessary.
  • Sales assisting

Freelance Software Developer

2002-2014

  • Working on multiple private projects, involving the use of Python and Go languages

Education

European Bartender School

Bartending

April 2014

  • 1 month course of professional bartending and mixology

Istituto Tecnico Industriale Statale of Naples, Italy

Computer Science

1995-1999

  • Learnt C programming language, OOP concepts using the Python programming language
  • Studied Windows Operating System and history of the Unix-based Operating Systems as Linux, MacOs and Bsd
  • Obtained a deep understanding of the TCP/IP and server/client protocols (SSH, FTP, HTTP(S), SMTP, POP3, IMAP, Telnet)

Skills

Programming Languages

  • HTML(5)
  • CSS(3)
  • Javascript
  • Bootstrap
  • Wordpress
  • Python
  • Go
  • SQL and noSQL databases
  • Lisp
  • Lua

Tools

  • Windows
  • Linux
  • ViM
  • Emacs
  • Git

Others

  • SEO and online advertising (Adwords)

Awards & Certifications

Publications

Languages

  • Italian (native)
  • English (C2)
  • Spanish (B1)
  • Portuguese (A2)
  • Polish (A1)