Cv

Published on 4 Sep 2022 10:14AM

Experience

Technical Content Writer at Checkmk

July 2022 - Present

  • Technical writer for the checkmk.com website.
  • Creating new blog posts, editing existing ones and optimizing their online presence through keywords’ researching
  • Creating marketing content (flyers, user guides)
  • Writing white papers and in-depth guides

Technical Writer at Epam Systems

April 2021 - June 2022

  • Technical writer for various clients’ projects involving wiki documentation, CMS, howtos, short papers
  • SEO optimization of client’s websites
  • Creating and editing technical documentation in Sitecore CMS and Confluence
  • Ideating and desiging infrastructure’s diagrams in draw.io
  • Updating technical documentation for developers

Content Writer and SEO consultant

October 2018 - Present

  • Technical, travel and food content writer (specializing in coffee, alcohol and travel)
  • Providing SEO consultancy services to small and medium businesses

Writer and Journalist at NewsBreak

December 2020 - June 2021

  • Writing news pieces and articles for News Break. I specialize in reporting on food, coffee, travel and tech

Senior Online Product Specialist, Workflow Lead and Assistant Team Leader at Accenture Services

November 2017 - September 2018

  • Optimizing clients’ Google Ads campaigns to achieve best results for the client
  • Supporting customers via chat, email and phone channels. Troubleshooting their issues and providing marketing and practical solutions. Handling up to 30 calls and 20 chats per day
  • Technical support for Google My Business and Google Ads customers
  • Google Multiproduct support and troubleshooting, including: Analytics, Merchant Center, Google+, YouTube
  • Interviewing potential candidates for the role
  • Preparing and presenting results for the client
  • Managed a team of 15+ members, on and off site
  • Handling the workflow for the whole team and making sure team targets were met
  • Managing productivity of the team by making sure each agent would meet the productivity target
  • Reporting bugs and assisting with the installation of hardware (Chromebooks and Windows) and software (ChromeOS, Windows) and setting up accounts for the whole team

Senior Online Product Specialist and Workflow Lead at Arvato CRM Solutions

August 2016 - October 2017

  • Optimizing clients’ Google Ads campaigns to achieve best results for the client
  • Supporting customers via chat, email and phone channels. Troubleshooting their issues and providing marketing and practical solutions. Handling up to 30 calls and 20 chats per day
  • Technical support for Google My Business and Google Ads customers
  • Resolving billing and payment queries
  • Developing interpersonal skills, technical or sales consulting skills
  • Google Multiproduct support and troubleshooting, including: Analytics, Merchant Center, Google+, YouTube
  • Cleaned up a thousands cases backlog, twice
  • Interviewing potential candidates for the role
  • Handling the workflow for the whole team and making sure team targets were met
  • Managing productivity of the team by making sure each agent would meet the productivity target
  • Preparing and presenting results for the client
  • Reporting bugs and assisting with the installation of hardware (Chromebooks and Windows) and software (ChromeOS, Windows) and setting up accounts for the whole team

Content Writer for Agencja Whites

November 2016 - February 2017

  • Writing SEO-optimized content, technical and non-technical. Researching best keywords for better search engines’ ranking for each article and customer with Google Ads Keyword Planner and SEMRush

Linux Specialist and Python/Go Developer

2010-2016

Working mainly on Linux (Red Hat, Ubuntu, Debian) systems

Projects involved:

  • Querying SQL databases
  • Retrieving JSON responses through REST APIs
  • Shell automation
  • Shell scripting of image editing tasks
  • Reimplementing Unix basics as libraries in Go and Lua
  • Automating file conversions
  • Writing HTTP servers to local developments and testing
  • Wymmetric and asymmetric key-based encryption
  • Writing backup scripts, locally and through network protocols (FTP mainly)
  • Wnalyzing networking statistics
  • Writing and testing Ansible playbooks for quick Cloud deploying

Partnership Manager for the Italian Market at Sporticos

March 2016 - May 2016

  • Social Media Manager for the employee’s italian market
  • Handling an average of 10 partnership requests and queries per day

Freelance Translator for Duckduckgo

2011

  • Main Italian translator for the DuckDuckGo’s interface from english to italian

Head of Computer Department at Tufano Electronics

  • Selling and repairing computer hardware, setting up software, upgrading components and software when necessary
  • Handling customers’ requests on site and by phone
  • Setting up and maintaining a 5+ computers LAN

Education

European Bartender School

Bartending

April 2014

  • 1 month course of professional bartending and mixology

Istituto Tecnico Industriale Statale of Naples, Italy

Computer Science

  • Learnt C programming language, OOP concepts using the Python programming language
  • Studied Windows Operating System and history of the Unix-based Operating Systems as Linux, MacOs and Bsd
  • Obtained a deep understanding of the TCP/IP and server/client protocols (SSH, FTP, HTTP(S), SMTP, POP3, IMAP, Telnet)
  • Learnt the basics of SQL and noSQL databases

Skills

Programming Languages

  • HTML(5)
  • CSS(3)
  • Javascript
  • Bootstrap
  • Networks
  • Wordpress
  • Python
  • Go
  • SQL and noSQL databases
  • Lua

Tools

  • Windows
  • Linux
  • ViM
  • Emacs
  • Git
  • Docker
  • Ansible
  • AWS

Technical Writing

  • DITA XML
  • Confluence
  • AsciiDoc
  • Markdown

Others

  • SEO and online advertising (Adwords)

Awards & Certifications

Publications

Languages

  • Italian (native)
  • English (C2)
  • Spanish (B1)
  • Portuguese (A2)
  • Polish (A1)
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